Increasing efficiency by activating the
levers of operational excellence in Healthcare

In today’s Healthcare environment, Business excellence is a key lever to
achieve your commercial and medical ambitions

SIX KEY CHALLENGES TO BE OPERATIONALLY EFFECTIVE IN TODAY'S HEALTHCARE ENVIRONMENT

  • Strategy

    “Set and plan your Business Excellence Strategy to give perspective”

  • Client

    “Reinvent your customer experience to create more value”

  • Channels

    “Seize the opportunities of omnichannel and digital to optimize your customer interactions”

  • Operational Organization

    “Transform your commercial and medical organizations to support your new business model”

  • Commercial

    “Improve your sales force effectiveness to better achieve your commercial goals”

  • Medical & Market Access

    “Improve your MSL, KAM and KIM excellence to create more medical and patients access value”

WE HELP YOU MEET EACH OF THESE CHALLENGES THROUGH VARIOUS PROJECTS,
FROM REGIONAL TO LOCAL LEVELS

  • 1
    Set and plan your Business Excellence Strategy
    • Audit of commercial excellence
    • Commercial excellence Strategy & Plan
    • Roadmap & Deployment
    • Business excellence coaching and training
  • 2
    Reinvent your customer experience
    • Impact study and ROI of messages/content
    • Customer journey mapping
    • Behavioural & omnichannel segmentation - Archetypes
    • Customer strategy & value proposition
  • 3
    Seize the opportunities of omnichannel and digital (O&D)
    • O&D Seminar and Training
    • O&D Impact study and ROI
    • O&D Segmentation and contents’ management
    • O&D Engagement pathway design
    • O&D Targeting
  • 4
    Transform your commercial and medical organizations
    • Go-to-Market Strategy
    • HQ Organizational Design
    • Evolution of professions and skills
    • Size & Structure of field forces (commercial,medical, etc.)
    • Sectorization & Resources Allocation
    • Change management and deployment
  • 5
    Improve your sales force effectiveness
    • Sales forces impact study and ROI
    • Data intelligence
    • Targeting
    • Incentives plan
    • KPIs and dashboards
    • District and territory action plans
    • Key Account Management process
    • Business excellence Headquarters capabilities
    • Field forces capabilities
  • 6
    Improve your Medical & Market access field teams’ excellence
    • OL & Healthcare providers / Mapping and segmentation
    • OL & Healthcare providers engagement and advocacy plan
    • MSL/KAM/KIM KPIs and dashboards
    • MSL/KAM/KIM Roadbooks
    • MSL/KAM/KIM capabilities

WHY CHOOSE AEC PARTNERS TO SUPPORT YOU IN YOUR PROJECTS?

  • A unique team with an in-depth knowledge of the Healthcare sector

  • Expertise in data intelligence (Analytical capabilities & statistical modeling)

  • Benchmark to fuel strategic thinking

  • High level of expertise in business excellence consulting techniques